Following grievances from users of Reliance Communications, TRAI, the telecom regulator, this week directed the firm to give back the security deposit and unspent balance of its users. The TRAI (Telecom Regulatory Authority of India) has commanded Anil Ambani-controlled RCom to give back deposit of post-paid customers and money of pre-paid users and report fulfillment to the watchdog by March 31, 2018 and February 15, 2018 respectively.
“In view of abnormal circumstances, M/s RCL (Reliance Communications Limited) should process refund of the unspent prepaid balance amount left in the form of recharge coupon or vouchers plans of the mobile numbers ported out and also the unspent balance in the account of the subscribers who would neither be able to port out their mobile numbers nor would be able to use the services,” TRAI said.
The debt ridden and loss making RCom shut mobile calling faculties on its platform from December 1, 2017 in almost 50% of the nation and rest from December 29, 2017.
“The Authority has received large number of complaints from the subscribers of M/s RCL, who have either ported out or still not ported out from the network of M/s RCL, regarding refund of balance amount left with M/s RCL in the form of recharges or vouchers plans in their prepaid mobile account and non-refund of security deposits for the post paid mobile accounts,” TRAI said.
The watchdog claimed that the untimely ending of facilities has obliged huge number of mobile users of RCom to either lose or port out their mobile numbers and leave back their security deposit and unspent prepaid balance amount with the firm. TRAI asked RCom to give back security deposit and unspent balance of users to the telecom provider for crediting in their account on whose network they have ported out.
For those users who might not port out from RCom network, TRAI has commanded the firm to roll out communal notice on the front page of its site and minimum 2 daily newspapers at nationwide level looking for their bank and contact details in addition to the id and address proof for giving back them money.